Can I modify my booking?

Yes, but modification policies depend on the service provider and how far in advance you request the change.

To request a modification, please contact tickets@bookingpatagonia.travel with your booking reference.

Refuges and campsites

Vértice (Dickson, Los Perros, Paine Grande, Grey)

• Changes must be requested at least 90 days before check-in
• If the booking was made within a shorter timeframe, modifications are subject to withdrawal conditions
• After deadlines: no changes permitted
• Price differences may apply depending on the modification
• Bookings are personal and non-transferable

Las Torres (Las Torres, Chileno, Cuernos, Francés, Serón)

• Modifications are allowed up to 90 days before check-in
• Less than 90 days: date changes are not permitted
• Changes in service type (upgrade or downgrade) are allowed, subject to availability
• If the new booking has a higher price, the difference must be paid immediately
• If the new booking has a lower price, no refund will be issued for the difference

Other services

Park Entrance Tickets (CONAF)

• One date change allowed up to 24 hours before (once, subject to availability)
• Tickets are personal and non-transferable once issued

Buses (Bus Sur)

• Changes up to 72 hours before departure
• After that: no changes permitted

Lake Pehoé Catamaran

• Changes up to 72 hours before departure (CLP 5,000 fee)
• After that: no changes permitted
• Tickets are personal and non-transferable once issued

Important

• All modifications are subject to each provider’s policies
• You can review full details in the “My Reservation” section using your email and booking reference
• If your reservation includes a hotel stay in Puerto Natales, please review the specific conditions in “My Reservation”